Technical Account Manager

Paragon is a fast-growing Cyber intelligence company that is rapidly establishing itself as a key player in the industry. We are a young innovative company with a cutting-edge product based in Tel Aviv.

As a Technical Account Manager (TAM), you will be responsible for providing strategic and hands-on technical guidance to customers throughout their journey with Paragon, from the initial onboarding phase to full operationalization.

Your role will require a combination of technical expertise and excellent customer facing skills to effectively address both the business and technical challenges faced by our customers. Acting as a liaison, you will bridge the gap between customers and Paragon's internal teams, ensuring seamless collaboration between Product Management, Sales, Engineering, and Support to deliver a unified and satisfying customer experience.

Responsibiliti

• esOwn customer technical issues end-to-end, using your expertise to diagnose, troubleshoot, and resolve problems quickly. Serve as the primary point of contact for technical concerns, ensuring timely resolutions and proactive solutions to optimize performance and address potential risks, ensuring a high level of customer satisfaction and retentio
• n.Take full ownership of customer accounts and systems, ensuring that all aspects of their technical needs are addressed and managed effectivel
• y.Demonstrate strong management and organizational skills to oversee customer projects, coordinate with internal teams, and ensure timely delivery of servic
• esWork collaboratively with both customers and internal teams to foster a productive working relationship and achieve common goa
• lsUtilize strong interpersonal skills to build and maintain positive relationships with customers, understanding their needs and providing tailored solutio
• nsEmploy excellent communication skills to convey complex technical concepts in a clear and understandable manner to both technical and non- technical stakeholde
• rsBe flexible and adaptable to thrive in a high-paced and dynamic work environment, responding quickly to changing customer needs and market demand

s.
Requireme

• ntsAt least 3 years of relevant experience in a technical account management role or a similar fi
• eldProficiency in Linux - M
• ustBackground in networking - An advant
• ageFluency in Engl
• ishAt least one year of experience with Docker/completed a three-month course in Docker, demonstrating a basic understanding of containerization technolo
• gy.Familiarity with MongoDB - An advant
• ageFamiliarity with Github - An advant
• ageNon-Standard Work Hours: The role requires flexibility with work hours, including the willingness to work during non-standard hours to support customers in different time zon
• es.Ability to travel abroad up to