Jr. Customer Success Manager

Cynet, a fast-growing, award-winning leader in advanced threat detection, is looking for a talented, Success Manager to help our customers make the most out of Cynet.

You would be part of our Customer Success and would be focused on our customer journey, including deployment, onboarding and renewal with the target to increase adoption of Cynet’s solutions and drive growth.

• Responsible for new accounts on boarding
• Be the focal point for the customer’s every need and become a trusted advisor with customers by deeply understanding their business and aligning their needs with our solutions.
• Nurture the relationship with the customer through ongoing communication and periodic meetings.
• Analyze problems, investigate and provide solutions to various problems while meeting SLAs.
• Be proactive by looking at product usage and help customers to get better business decisions and understand the product potential.
• Close cooperation with various internal stakeholders (Research and Development teams, product) to ensure quick resolution of issues, reflect product’s feedback and new requests.
• Understand customer needs and help to shape Cynet product.
  
  

• 1-2 years’ direct client facing experience in tech environment.
• Technical literacy skills - ability to have Technical conversation with internal teams, and problem solving capabilities.
• Excellent communication and presentation skills- Present data in a digestible and visual friendly format.
• Excellent analytical thinker who uses data to support decisions and can see patterns in repeated experiences and large data sets.
• Strong interpersonal skills, and a proven track record of working cross functionally to resolve customer issues.
• Previous work with BI and CRM systems (Salesforce).
• Business proficiency in English is a must.
• Willingness to travel when needed.