Junior Customer Success Manager B2B

We are looking for a talented and ambitious team member, with excellent interpersonal skills, to manage and lead our BUYME B2B customers to success.

The main responsibilities include cultivating and maintaining strong relationships with Happiness Managers (HR) in the most influential companies and organizations within Israel - training them how to use our products and platforms, promoting new products, upselling and increasing the volume of existing joint business and meeting business goals and objectives. You will work with multiple technological systems and data analytics in order to help deliver the best results.

Responsibilities for Customer Success Manager:

• Create warm and friendly relationships with your B2B clients portfolio and drive them to success
• Assist customers with setting up and navigating our Happiness Management Platform and products
• Promote the value of our products and upsell services to create value through customer experience
• Reach retention goals and KPI and help us reach our goals over and over (and over)
• Review customer complaints and concerns and seek to improve all aspects of the customer experience with the company
• Promote a loyal customer base for BUYME products and encourage “brand ambassadors” to share the product's benefit and value
• Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs
• Optimize existing processes within the company and actively enhance all Customer Success initiatives
• Be part of a strong team of CSM and assist other members of the department to succeed as well

Requirements:

• Exceptional ability to communicate and foster positive business relationships
• Proactive and self motivated individual with a “can do” attitude
• Accountability, personal organization and time management skills are essential
• Ability to work under pressure and multitask
• Technical skills required, including the ability to analyze and build reports (good excel skills).
• Ability to identify growth opportunities and execute growth strategies
• Deep understanding of customers concerns and thoughts regarding the use of products, and the ability to troubleshoot as needed
• An ability to lead people and projects
• B.A degree- An advantage