Customer Success Manager

Join our team as a Customer Success Manager in Tel Aviv, Israel! You’ll work closely with our VP of Business Development, collaborate with Sales Account Managers and work with all of MAX’s team leaders, to provide the best service for Fortune-500 clients. We look forward to welcoming a passionate individual who is eager to make a difference in our team! 

 What You’ll Do: 

• Customer Journey Management: Define service standards, ensure their implementation, and maintain customer satisfaction. 
• Ensure retention and satisfaction of all clients 
• Managing Retention Lifecycle and Reporting 
• Become a subject matter expert on MAX’s product and services suite 
• Supporting the growing CS and Sales team 
• Onboarding MAX as a vendor with client portals and compliance requests 
• Customer Onboarding 
• Running QBRs together with the Sales POCs focusing on account management 
• Optimization of current support processes 
• Managing at-risk Customers 
• CRM: Defining business processes (previous knowledge of HubSpot or Monday preferred) 

What You’ll Bring: 

• High proficiency of spoken and written English (ideally native-level) 
• Proven work experience in a Customer Success or similar role 
• Strong time management and ability to prioritize multiple projects independently 
• Problem-solving skills with a proactive approach to identifying and resolving customer issues 
• Data-driven mindset with experience in analyzing customer metrics and presenting insights 

Additional Preferred Qualifications: 

• Experience in managing a diverse group and training each according to company standards 
• Experienced with HubSpot or similar CRM, Monday.com 
• Bachelor’s degree or equivalent professional experience