Head of Customer Success

Blockaid works with some of the biggest companies in web3/crypto to protect their users from fraud, phishing, and hacks.As the Head of Customer Success, you’ll have the opportunity to work closely with the CEO & CTO to drive customer success initiatives forward through successful partnerships, organizational planning, and outstanding execution. You are responsible for the strategy of Customer Success and the post-sales lifecycle of a Method customer.

What you'll do:

• You will recruit, build and lead our customer success team, by being their advocate and thought partner in helping them succeed with their goals and initiatives.
• You will become a trusted advisor to our customers, will deeply understand their business and their needs, and help them maximize the value they get from Method.
• You will monitor client usage and proactively work with our clients to maximize product adoption by providing strategic guidance, enablement, and day-to-day advice to help them hit their objectives with Method.
• You will work alongside all stakeholders to design and setup onboarding and triaging processes to ensure customers have a positive experience integrating Method.
• You will be the customer’s internal advocate, helping ensure an excellent Method experience, and gathering feedback on ways that Method can build the next generation of embedded fintech solutions.
• You will manage escalation of any customer issue by engaging our product and engineering teams to ensure all issues are resolved quickly.
  
  

• 8+ years of experience in a client-facing role ideally leading customer success strategies, managing relationships with with Cyber organizations.
• A minimum of two years of technical experience in TAM (Technical Account Management) or Solutions.
• Sophisticated business sense and understanding of underlying drivers and strategy of our customer’s businesses
• You are someone who is proactive, motivated, and takes initiative.
• History of success as a consultant, pre-sales, technical account management, or equivalent.
• A capability to work well with a wide range of people, both internally and externally.
  
  

• Experience in Cyber/ Web3.
• Experience working at a smaller stage company / start-up environment.