Customer Success Manager- Oloo

What is ? How can we crystalize its DNA into one eye-catching sentence for you? Our culture is defined by our people! Everyone is an approachable professional, tenacious and versatile, a challenging team member, and a respected and valued mentor.

We’re looking for a rockstar Customer Success Manager with a deep understanding of app monetization to join our experienced and fast-growing team. As part of our team, you'll take a key role in designing our service from the ground up: You’ll have the opportunity to be in the front seat in our early-stage startup and really make a difference in the full cycle from onboarding to successful and long-term implementation. Internally, you will be a hub for all of the different teams in the company - translating our clients' behavior and feedback into changes in product, marketing, and service.

What You'll Do

• Drive onboarding for new clients from both online publishing and apps worlds
• Be an integral part in establishing a well-oiled customer-success strategy and assist in integrating different platforms to track client performance, statistics, and support and satisfaction levels
• Increase profitability by improving customer satisfaction through handling technical, business, and product-related needs
• Ensure that your portfolio of customers do not churn from the platform by ensuring their needs are heard
• provide internal units with publishers feedback
• Introduce, educate and upsell new products, features, and offerings to your existing publisher portfolio
• Monitoring your portfolio's key performance indicators, metrics, and statistics to ensure there is growth and that the business is aware of the greater trends in the business
• Work closely with all teams (commercial, engineering, marketing, product, etc.) to communicate and prioritize publisher needs/requests
  
  

• 2+ years experience in the mobile advertising industry with proven monetization or UA experience in mobile app companies is a must
• 2+ years of experience in the tech industry providing value-driven customer service
• High analytical and problem-solving skills, as well as a keen eye for detail. Capable of translating complex data into actionable business insights
• Strong communicator with a high level of English communication, both written and spoken
• Russian speaking would be high-desirable to support ongoing market expansion
• Well organized and proven management and multitasking abilities
  
  

• Introduced by an AppsFlyer team member