Customer Success Manager (CSM)

We are looking for a talented Customer Success Manager to join the APAC CSM team, focusing on supporting our product sales to large smart mobility and automotive OEM vendors.

The Customer Success Manager plays a crucial role in pre-sales support, ensuring customer satisfaction and maximizing the value delivered by our products and services.

Therefore, as a Customer Success Manager, you will be responsible for effectively managing customer engagements end-to-end, from the preliminary engagements and discussions, through the Proof of Value (POV) phase, SOW creation, product deployment, technical on-boarding, on-going operations, scoping new opportunities and leading them to fruition.

3+ years of project management / CSM experience.

2+ years of IT security experience in a SaaS environment.

Exceptional customer service and communication skills.

Strong communication, critical thinking, time management, multi-tasking over multiple systems, matrix management, and multi-customer management skills necessary.

Proven project management abilities such as building a project plan, status reviews presentations, PoV plan, etc.

A strong background in cybersecurity. 

Availability for traveling is a must.

Familiarity with Enterprise SoC operations - preferred.

Experience with cloud environments (AWS, Azure, Google Cloud or other) deployment - preferred.

• Understanding of the automotive market - preferred.