Customer Success Specialist

Customer Success Specialist - Quality Department

We are seeking a dedicated Customer Success Specialist to join our Quality Department. This role combines customer support with ongoing project management assistance, focusing on helping our clients achieve their goals through effective information systems.

Responsibilities:

• Provide end-user support to ensure client satisfaction.

• Assist project managers with day-to-day tasks and project coordination.

• Implement and train clients on our systems and processes.

Requirements:

• A strong orientation towards information systems.

• Familiarity with information systems (significant advantage).

• Background in training and system implementation (significant advantage).

• Previous experience in customer support or project management (advantage).

About Origami

Origami empowers organizations of all sizes and industries to improve the lives of their workforce, customers, and partners through process automation. We provide an easy-to-use, no-code platform that is affordable and configurable by anyone. Automation is about thinking in new ways, and our creative team members work with customers and partners to turn their vision for the future into reality.

About You:

• You enjoy working closely with people and helping them succeed.

• You have excellent verbal and written communication skills.

• You have strong organizational skills and attention to detail.

• You are comfortable using technology and learning new systems.

• You thrive in a dynamic work environment and enjoy problem-solving.

Desired Expertise:

• Systems Analysis: Familiarity with IT, hardware, software, networks, information security, cyber, product design (UX/UI), systems integration, and interface analysis (advantage).

• Quality Assurance (QA) (advantage).

• Business Experience: Working with company management teams, end-users, user training, and system implementation (advantage).