Customer Success Manager (m/f/x)

Applause is a world leader in digital quality testing. Since 2007, Applause has been the driving force in testing and digital quality innovation. Our expertise continues to help leading brands deliver quality digital products to their customers. Utilizing the skills of 1.5+ million testers in more than 200 countries and territories, Applause helps the world’s leading brands to deliver quality digital products and experiences to their customers on a global scale. With insightful, actionable testing results that can directly inform go/no go release decisions, we enable our customers to release digital products and experiences better, faster and with confidence.

Key Responsibilities

• Own and lead multiple, simultaneous customer engagements implementing Applause’s SaaS digital quality testing solution
• Develop strong customer relationships that enable Applause to become a trusted adviser for our customers’ executives and stakeholders
• Create management, execution and communication plans and processes
• Provide both engagement and testing strategy leadership to customers
• Analyze test data and provide research of coverage from multiple sources including our community of testers, environments and devices to show maximum value to customers
• Gather testing requirements from client and translate into actionable testing projects
• Leverage our community of testers around with world to form teams focused on exceeding customer expectations
• Ensure customer and project success by managing completion of deliverables, schedules, customer expectations, and meeting milestones
• Work with Applause Product Management and Engineering organizations to channel client feedback and solutions into future releases of the Applause product suite
• Work with leadership to channel commonalities across customers into Applause best practices across our products and services
• Pursue areas of solution expansion within active customer base

What you’ll need to succeed:

• B.A./M.A or MBA (leading MBA programs globally- advantage) with at least 3 years of relevant industry experience
• Strategic thinking capability balanced with tactical and implementation/execution skills
• Proven working experience in project management
• Excellent client-facing, presentation and internal communication skills
• Fluency in Hebrew and excellent communication skills in English
• Excellent stakeholder management skills and best practices
• Solid organizational skills including attention to detail and multitasking skills

Please consider that only CVs in English will be considered, and that the first get-to-know interview will be held in English

You live and breath the same values with us:

Be Accountable: You love to take ownership, hold yourself and others accountable to increase empowerment and success

Celebrate Authenticity: You love bringing your true self to work and to creating genuine and trustful relationships within a diverse environment

In It Together: You have a team-first mindset and you love collaboration with your peers

Create Value for Our Customers: You love delivering meaningful business impact and be a release partner for all aspects of digital quality

Crush Your Goals: You always strive for excellence and you constantly seek ways to be better, more effective and more efficient

What makes Applause a great place to work:

Fantastic people, modern culture and working with leading brands. But that’s not all:

• International team full of passionate and talented people
• Opportunity to grow and contribute to the success of a global company working with the biggest, widely recognized brands
• Build a strong network of executives and decision makers in world leading tech brands
• Variety of learning and development opportunities
• Remote-friendly: work-from-home or our office in Herzilya
• Culture of teamwork and transparency
• Three times on the Forbes List of Most promising companies

Applause is a place where everyone belongs and where we believe everyone deserves the exceptional. Since our founding, we have continued to celebrate diversity and are committed to creating an inclusive environment. If you believe you require a reasonable accommodation under any of the legally protected characteristics, please click here to complete an accommodation request. Please note Applause will only review requests for applications that have been submitted. We will review your qualifications and follow up with you regarding your request if your qualifications meet our current needs.