Technical Account Manager

Are you passionate about people as much as you are about technology? Do you thrive on understanding customer needs and delivering exceptional service? If so, we want you to join our team as an Technical Account Manager!

Galooli, a global leader in AI-enhanced energy optimization SAAS solutions, is on the lookout for new talent to drive customer success!

About Galooli:

Our mission is to lead the smart revolution of energy efficiency by supporting our customers in optimizing, analyzing, and monitoring their assets, providing them with the tools and data necessary to achieve their carbon footprint reduction targets and transition to renewable energy sources.

What Does an Technical Account Manager Do at Galooli?

As a Technical Account Manager at Galooli, you will serve as the direct liaison between our valued customers and our innovative solutions. Your core responsibilities will include deeply understanding our customers' needs, driving product enhancements based on their feedback, and supporting their technical requests and issues. Additionally, you will collaborate closely with Galooli's subsidiaries, tasking them for action as needed to ensure customer satisfaction and project success. This role will also involve resolving technical issues promptly and providing dedicated support to our customers.

Responsibilities:

• Serve as the primary point of contact for Galooli's clients
• Setting the company with professionalism and expertise.
• Support customer technical issues –Tier 2+
• Lead and manage ongoing project meetings, onboarding new customers, customers’ requests, and dedicated workshops, which may involve occasional travel to customer sites.
• Analyze customers' asset performance and provide insights on how Galooli's solutions can further improve energy efficiency.
• Conduct product presentations and training for clients on new onboarding, features and capabilities.
• Coordinate and manage projects involving multiple stakeholders.
• Task Galooli’s subsidiaries for action when required to ensure customer satisfaction and project success.

Skills and Experience:

• Bachelor's degree or equivalent practical experience (2-4 year’s work experience) -advantage
• Technical understanding combined with practical business savvy
• Verbal and written English communication skills.
• Exceptional communication skills, with the ability to engage with individuals across various departments (executives, engineers, finance, procurement).
• Independent, quick learner, resourceful, and results oriented.
• Demonstrated commitment to continuous learning and improvement.
• Ability to thrive in a fast-paced environment, multitask effectively, and overall perspective.
• Customer service orientation with a focus on building lasting relationships.
• Computer skills (Windows, office)

Advantages:

• Experience with hardware installations or electronics background.
• Energy management background
• Experience or skills in conducting training sessions, including course presentations and live webinars.

* The position is open to candidates of all genders and backgrounds, equally

Hybrid work- 3 days in the office (Tel Aviv)