Project & Account Manager

SuperCom's IoT division is seeking an enthusiastic, collaborative, and highly motivated Project & Account Manager to join our team.

We are looking for someone who thrives in a fast-paced environment and welcomes new challenges every day.

Responsibilities:

• Oversee customer accounts end-to-end, from the onboarding stage through maintenance.
• Act as the primary point of contact and advocate for customer needs.
• Manage existing accounts and new projects, ensuring customer satisfaction and successful delivery by monitoring key performance indicators (KPIs)
• Build and maintain strong relationships with international customers through regular check-ins, ensuring their needs are met and identifying areas for improvement.
• Use project planning tools and CRM software to monitor and track project progress.
• Handle all operational aspects of accounts, including billing, logistics, and partners’ coordination.
• Collaborate with internal teams to ensure smooth project execution and customer support.
• Provide technical support and knowledge as required.
• Prepare and present reports on account status and project progress.
• Develop and deliver training programs to educate customers on product usage and best practices.
• Lead implementation efforts for new customers, ensuring smooth transitions and successful adoption of our solutions.

Requirements:

• Minimum of 4 years of experience in customer-facing roles such as account manager, customer success manager, or project manager in the tech industry.
• Bachelor’s degree in a relevant field (e.g., Industrial Engineering, Business Administration).
• Experience working with global customers or managing international projects.
• Experience in B2B companies from the tech industry.
• Proficiency in project planning tools and CRM software.
• Experience in developing and delivering customer training programs.
• Customer-centric mindset with a deep understanding of customer needs and the ability to advocate for them within the organization.
• Excellent proficiency in English (reading, writing, and speaking).
• Willingness to travel internationally as needed (~25%).