Litigation Support Specialist

accessiBe is the market leader in web accessibility that makes websites accessible to people with disabilities. accessiBe is more than a workplace, it’s a passion. Each day you’re surrounded by people who share the same goal and values, who work endlessly to break down accessibility barriers. We care about all people, regardless of their ability. We hire people that are determined to succeed and who are not afraid of rapid change. Our core values showcase who we are and we strive to focus on excellency and sincerity.

We are looking for a Litigation Support Specialist to guide our customers and support them through their journey with us. This person will be the first point of contact for our clients and is expected to deliver a personalized and informed support experience through deep knowledge of our platform and offerings..

Want to make a real impact? Click here and find out how!

Click here to learn more about accessiBe's #companyculture



What you'll be doing:

• Respond to customer inquiries and requests via online chat and emails
• Work closely with the Tier 2 to help resolve in depth technical issues
• Be an escalation point for Tier 1 when higher priority issues arise
• Escalate inquiries and requests as necessary to the appropriate department or person following outlined guidelines.
  
  

• 3-4 years of Customer Service experience
• Native English speaker- a Must!
• Prior experience working with legal documents or law firms - Advantage
• Experience working with inbound inquiries, customer retention and inside sales.
• Experience working with chat and ticketing systems such as Intercom/Zendesk
• Demonstrated ability to prioritize tasks and manage time efficiently
• Computer skills in various software and web-based applications
  
  

• Background in Technical Service Centers
• Salesforce knowledge