Customer Success Team Leader

Artlist is where the creative arts meet technology. If there’s one thing we all have in common, it’s a love of music and film, which is why we build innovative products to help global brands and individual creators make amazing videos.

We do this by giving them the best music, footage, sound effects, and templates around. We also revolutionized the industry with a radical new music licensing model that has since become the global standard.

Artlist is now the go-to platform for over 26M users worldwide. They range from top-tier global brands like Google, Apple, Amazon, Microsoft, and Calvin Klein to social creators, video editors, and more.

Our products:

• Artlist: an all-in-one platform for video creation, including high-quality and curated royalty-free music, SFX, footage, templates, plugins, and more.
• Motion Array: the ultimate destination for creators, including high-quality video templates by the world’s top motion designers, presets, plugins, music, SFX, stock footage, graphics for design, motion graphics, and stock photos.
  
  

• Lead and develop a high-performing team of customer care specialists, fostering a culture of passion, drive, and innovation.
• Deliver exceptional customer service, ensuring that customers receive timely and effective support.
• Continuously analyze customer feedback and contact reasons to identify opportunities for improvement in self-service capabilities and overall customer experience.
• Leverage Zendesk and other relevant technologies to streamline and enhance customer care processes.
• Articulate the voice of the customer to drive product improvements and ensure customer needs are met.
  
  

• Experience in B2C SaaS customer service.
• 3+ years of experience leading and developing customer service teams including experience managing team members remotely
• Proven ability to deliver effective training and coaching to team members in person and remotely
• Strong analytical skills and ability to present data in a compelling and informative manner.
• Expertise in using a CRM/ticketing system, preferably Zendesk, to manage customer interactions and data.
• Experience with agile methodologies or similar process improvement frameworks.
• Fluency in English and Hebrew
  
  

• Align with Artlist's values of passion, drive, inspiration, innovation, inclusiveness, kindness, teamwork, and community.
• Demonstrate creativity and the ability to think outside the box to find innovative solutions to customer problems.
• Strong problem-solving skills and ability to effectively handle customer inquiries and complaints.