Help Desk Specialist

An Israeli product company is looking for a Help desk specialist

Responsibilities:

Handle technical support cases both in-person and remotely

Take part in the development of internal knowledge base through written documentation and maintenance of existing processes and procedures

Work with senior-level admins to determine and resolve high-level problems

Research, self-study and maintain proficiency in all areas related to IT technology

Work both independently and with a team

Requirements:

At least 2 years of experience as a Help Desk Specialist, Technical Support or PC technician in a large hightech company

At least 2 years of experience in Microsoft products: Office, AD, e

Proven experience in PC/laptop imaging and deployment tools

Proven ability to troubleshooting, diagnosing and resolving basic technical issues

Customer-orientation and ability to work well under pressure

Strong multitasking skills

Experience in configuring and troubleshooting multiple OS environments (Windows, MacOS and Linux) - MUST

Proven experience with mobile device management systems