Technical Support Specialist

A technology company in the center is seeking a Technical Support Specialist

who is passionate about helping, contributing, and making an impact.

Join a team of visionary, innovative individuals.

This role is engaging and full of challenges ��

Ideal for those driven by curiosity, growth, and passion in the workplace.

Highly competitive salary and opportunities for advancement!

*This job posting is open to all genders without discrimination.

Responsibilities

• Provide first and second-level technical support to customers and

internal teams.

• Diagnose and resolve complex customer issues, ensuring follow-up,

resolution, and verification of customer satisfaction.

• Support customers via online chat, our internal support system, and in

meetings.

• Continuously improve existing technical support processes and

contribute to enhancing the impact of third-level support across the

organization.

• Maintain and update our internal knowledge base, which contains

informative articles about our product and best practices.

Required Qualifications

• At least two years of experience in B2B customer support as a first or

second-level support specialist, preferably from SaaS companies serving

multiple customers.

• Knowledge of medical devices, ERP regulations, CRM, PLM, EPDM, eQMS,

ALM, MES, and compliance is a significant advantage.

• Experience supporting global customers in Europe and the U.S.

• A customer-centric mindset – you should genuinely enjoy working with

people and helping them solve their challenges.

• Excellent English communication skills, both written and verbal –

mandatory.

• Experience with customer service tools such as Intercom, Zendesk, etc.

• Experience with product integration and troubleshooting APIs and

product connectors is a plus.

• Ability to work efficiently under pressure while maintaining a positive

outlook.

• Proficiency in handling complex administrative configurations such as

access control, electronic forms, workflows, etc.

Key Social Skills:

• Assertiveness

• Ability to prioritize effectively

• Leadership mindset, proactive rather than reactive

• Capability to work both independently and as part of a team

• Analytical thinking, strong under pressure, and commitment to the role

• Ability to multitask

• Self-motivated with a strong desire to learn

• Exceptional interpersonal communication skills

• Strong empathy and people skills

• High proficiency in English, both written and spoken

Curious to learn more or schedule a phone interview?

Send us your CV to [email protected]