Implementation Expert

About Hypercore

Hypercore is a post-seed startup, backed by at.inc/, Y Combinator, and FinTech experts, transforming non-bank lending, a $140T industry. Our data-first loan management platform helps commercial and direct lenders scale efficiently by centralizing data, automating processes, and providing actionable insights.

Why Join Us?

At Hypercore, you’ll shape the future of non-bank lending. As an early team member, you’ll work closely with experienced founders, solve complex fintech challenges, and enjoy a dynamic work environment with growth opportunities.

What You’ll Do

We’re seeking an Implementation Expert to join our CS team. You’ll manage client relationships, onboard them, and transition their loan data into the Hypercore platform, ensuring a smooth migration from complex spreadsheets. Your work will directly impact client success and retention.

Key Responsibilities

• Client Relationship & Implementation Management: Act as the primary contact for assigned clients, handling both customer success and implementation duties. Understand their loan portfolios and unique needs, guiding them through onboarding and the migration of their loan data.
• Loan models Data Conversion: Work directly with clients to convert their loan data from spreadsheets into the Hypercore platform. Deep knowledge of loan modeling and understanding of lending processes. Portfolio data is migrated from spreadsheet or existing legacy systems.
• Onboarding & Training: Lead the onboarding process by training client teams and configuring accounts tailored to their needs, ensuring a seamless transition to Hypercore.
• Data Migration & Loan Portfolio Management: Assist clients in transferring and structuring their loan portfolios on our platform, ensuring accuracy and minimizing disruption during the process.
• Ongoing Support & Optimization: Provide proactive, ongoing support, delivering tailored reports and insights into platform usage to identify opportunities for improvement. Develop strategies that drive customer satisfaction, retention, and platform engagement.
• Client Portfolio Management: Effectively manage a portfolio of up to 10 clients, ensuring their success and satisfaction.
  
  

• Bachelor’s in Accounting or related field; CPA or certifications an advantage.
• 3+ years in accounting, Customer Success, or fintech.
• Experience with financial data and loan portfolios.
• Strong analytical skills and familiarity with spreadsheets.
• Excellent communication and collaboration.
• Proficiency in English.
  
  

• Fun, dynamic startup culture backed by top investors.
• Great growth opportunities with room to make impactful decisions.
• Attractive compensation package, including equity options.
• Full-time, based in Israel, with flexibility for remote work.