Technical Account Manager

The Cymbio team is a group of innovators and leaders on a mission to seamlessly and efficiently connect, scale, and automate the full cycle of digital retail operations for every brand. We believe in building a transparent and dynamic world and in investing in our people, customers, and products. We have a flexible work model that connects people from multiple locations including the US and Israel. We’re always looking for talented people to be part of the Cymbio team to help shape our business and culture. Join us on this journey in building the future of connected commerce!

We are looking for a Technical Account Manager (TAM) who will manage the onboarding and customer satisfaction of our strategic projects and will lead the onboarding process with new clients. As a TAM you will work closely with cross-discipline teams - CS, Sales, Product, Support, and Data to ensure quick and efficient onboarding to the Cymbio platform and the Account Management post-on-boarding.

Responsibilities:

Technical Account Management:

• Serve as the primary technical point of contact for strategic clients.
• Oversee the technical aspects of client projects, ensuring successful implementation and ongoing support.
  
  

• Lead the onboarding process for new clients, collaborating with cross-functional teams to ensure smooth integration.
• Manage client expectations and address technical inquiries throughout the project lifecycle.
  
  

• Coordinate project timelines, resources, and deliverables to ensure successful completion.
• Monitor project progress and identify potential risks or issues, implementing mitigation strategies as needed.
  
  

• Provide technical guidance and support to clients and internal teams.
• Stay up-to-date on industry trends and technologies to ensure best practices are implemented.
  
  

• Develop and maintain comprehensive technical documentation and knowledge base resources both for clients and for internal use.
• Share knowledge and best practices within the team to foster continuous improvement.
  
  

• Cultivate and manage relationships with assigned Technical Project Partners, ensuring alignment with company KPIs.
  
  

• 3-5 years of experience in tech project management in SaaS global companies
• Per-Sales/Tech Product Experience - Advantage
• Knowledge in the US &/or EU retail & brand market - Advantage
• Strong technical background and understanding of project management methodologies.
• Proven ability to build and maintain strong client relationships.
• Strong problem-solving and analytical skills.
• Attention to detail and organizational skills.
• Ability to prioritize workload and meet tight deadlines
• Strong interpersonal and communication skills in English - written and verbal (native speaker level)
• Passion for innovative solutions and process improvement
• A team player with a can-do attitude