Customer Support Specialist

Who we are

qbiq is a fast-growing VC-backed startup that has developed a technology that is disrupting the $300B market of traditional Architectural Services.

Our platform is the first AI-powered SaaS solution for automating architectural layout planning & visualization. Our mission is to help real estate professionals plan and visualize spaces for prospective tenants at light speed, ultimately helping them close deals faster.

If you have a strong track record of success and are passionate about working with a leading industry startup, then we'd love to chat.

The opportunity

We are looking for a result-driven Customer Support Specialist to review customers’ inputs and support them with technical inquiries. You will be responsible for reviewing interior design project requests, checking redlines, and responding to questions coming from our customers.

What you will do

• Serve as a point of contact for customers, managing inbound communications and providing exceptional customer service.
• Collaborate with our architectural teams to ensure that the customers’ expectations are met, and provide regular updates.
• Establishing clients’ trust and confidence in our services.
• Use your knowledge to review project information and contact customers for additional or missing details.
• Communicate with our clients via live chat and email to provide technical assistance and answer questions.
• Troubleshoot and problem-solve for platform users, reporting any technical issues to the relevant team and keeping customers updated.

Who you are

• A methodical and meticulous individual, with excellent time management skills and stellar communication skills. Responsibilities include:
• Proven experience in design - A MUST.
• Proficiency in AutoCAD - A MUST.
• Experience working with global customers, ideally with a presence in multiple countries.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal teams.
• Strong problem-solving skills, with the ability to identify and address issues proactively.
• Excellent written and verbal communication skills in English - A Must
• French written and verbal communication skills - an advantage.

If you're a self-starter with a passion for delivering exceptional customer service and are excited about joining the team that is redefining space planning and visualization - what are you waiting for?