Head of Sales Department

B2B/SaaS Head of Sales Department

About the Company:

All Funeral Services is a pioneering company in the funeral IT service industry, dedicated to providing innovative and comprehensive solutions for cemeteries, crematoriums, funeral directors, and vendors. We aim to enhance traditional practices with cutting-edge technology, ensuring the highest standard of care and support for our clients. Our flagship product, the AFS Cemetery Workstation, is a customizable online platform that streamlines operations such as mapping, sales, records management, and aftercare, suitable for both small and large establishments.

AllFuneral.com

Position: Head of Sales Department

Location: Remote

Key Responsibilities:

Sales Strategy and Execution:

• Develop and execute the B2B and SaaS sales strategy to grow the client base and revenue for All Funeral Services LLC.
• Identify key business opportunities in the funeral services industry, including partnerships with funeral homes, hospitals, and care facilities.
• Set sales targets, performance metrics, and KPIs for the sales team to achieve consistent revenue growth.
• Collaborate with senior leadership to ensure sales strategies align with the company’s overall business objectives.

Team Leadership and Development:

• Lead and manage the sales department, including recruiting, training, and mentoring sales professionals.
• Provide ongoing coaching and performance feedback to ensure the sales team meets or exceeds targets.
• Foster a high-performance culture with a focus on teamwork, accountability, and continuous improvement.

Pipeline Management and Sales Growth:

• Manage the sales pipeline, ensuring proper lead generation, nurturing, and conversion processes are in place.
• Use CRM tools to track sales performance, pipeline activity, and deal progression.
• Ensure the team follows a structured sales process, from prospecting to closing, with a focus on long-term relationship-building and client satisfaction.

Enterprise Client Acquisition:

• Develop and manage relationships with key enterprise clients, ensuring personalized attention and excellent service delivery.
• Lead negotiations and high-level client meetings to close large-scale deals with funeral homes, insurance companies, and other partners.
• Work closely with the business development team to create tailored SaaS solutions for corporate clients, including pre-need planning software and digital memorial platforms.

Product and Service Collaboration:

• Collaborate with the product development team to ensure SaaS offerings meet market demands and client requirements.
• Provide feedback to the product team based on client interactions and industry trends to guide product enhancements and innovations.
• Work with the marketing team to align sales efforts with campaigns, product launches, and promotional activities.

Market Research and Competitive Analysis:

• Stay up-to-date on industry trends, competitor offerings, and technological advancements in the funeral services and SaaS sectors.
• Conduct market research to identify potential client needs, areas of service improvement, and new business opportunities.
• Develop competitive strategies to position All Funeral Services LLC as a market leader in funeral services SaaS solutions.

Revenue Forecasting and Reporting:

• Prepare regular sales forecasts, budgets, and performance reports for senior management.
• Analyze sales data to track progress towards goals, identify potential challenges, and adjust strategies as needed.
• Present sales performance updates to the executive team, highlighting successes and areas for improvement.

Customer Experience and Retention:

• Ensure the sales team delivers a high-quality customer experience from initial contact through ongoing account management.
• Develop and implement strategies for improving client retention and maximizing lifetime value for SaaS clients.
• Address escalated client concerns and resolve any issues to maintain strong, long-term relationships.

Qualifications:

• Education: Bachelor’s degree in Business, Marketing, or related field; MBA preferred.
• Experience:
• 7+ years of experience in B2B sales, with at least 3-5 years in SaaS sales.
• Proven track record of leading and scaling sales teams to achieve revenue targets.

Skills:

• Strong leadership and team management skills with a focus on mentorship and performance.
• Excellent negotiation, communication, and presentation skills.
• Proficiency in CRM software and sales tools.
• Ability to work in a fast-paced environment and manage multiple priorities.

What We Offer

• Competitive base salary plus commission.
• Opportunities for professional growth and development.
• A supportive and collaborative work environment.