Customer Success Manager

About OfficeCore:

A boutique tech company with cutting-edge SaaS solutions. OfficeCore works globally in 15 countries and offers a complete and flexible workforce management solution to the B2B market.

OfficeTrack is a cloud-based cross-platform web solution and mobile app with highly flexible and integrated server interfaces. OfficeCore professional services and self-customization options ensure fast implementation and enhanced benefits for business customers.

Responsibilities

• Work with company customers directly to deeply understand their needs and guide them in the optimal use of the OfficeTrack system.
• Manage implementation processes, provide technical and strategic support, and resolve real-time issues.
• Act as the first point of contact and escalation point for the customer and internal teams and drive resolutions and escalations in a timely.
• Develop and maintain positive, long-term relationships with customers to ensure their satisfaction.
• Collaborate with development, product, and QA to enhance and tailor the solution to meet customer needs.
• Analyze data and generate performance reports to improve processes and systems.
• Identify opportunities to upsell and cross-sell additional services and solutions to existing customers. 

Requirements

• 3+ years of experience as a CSM in a B2B SaaS company - Must
• Experience in managing customers in the logistics/service sectors - Advantage
• Ability to work independently and lead projects efficiently.
• B.Sc in relevant knowledge/area - Must
• Excellent written and verbal communication skills.
• Experience working with project management tools - Advantage
• Technical knowledge and the ability to quickly learn new software systems.
• Problem-solving skills and strategic thinking.
• Proficiency in both Hebrew & English – Must