Customer Success Manager

About the job

About nReach

nReach mission is to help Web3 businesses navigate the waters of the new digital era by offering a holistic platform that provides comprehensive go-to-market solutions tailored for Web3 companies. The platform is designed to streamline GTM strategies including market research, lead discovery and engagement, lead management, and customer success.

Position Overview

nReach is seeking a Customer Success Manager to join our account executive team.

Responsibilities

• Deliver an outstanding customer experience, ensuring the maximization of our product value to drive customer growth.
• Build and maintain strong, long-lasting customer relationships and ownership. Increase retention and growth of nReach’s most valuable customers.
• Manage the implementation of new use cases, best practices, and functionality to expand existing accounts (Cross Sell/Upsell). Midsize level accounts.
• Build relationships with the technical and management teams and with C-level executives.
• Be a trusted partner for the customers on the use-case and product functionality to enhance their performance and growth.
• Conduct videos to educate our customers with best practices to utilize business opportunities and product functionalities.

Requirements

• 2-4 years of experience in customer success roles, supporting technical products in a high-tech environment
• Experience in delivering B2B SAAS customer-focused solutions based on customer needs
• Strong analytical skills, with the ability to translate data into insights
• Problem-solving skills: you’re a natural troubleshooter and process-oriented
• Demonstrated skill in learning and applying new technologies, with a strong ability for addressing technical concerns.
• Ability to create structure in ambiguous situations
• Experience with G Suite, particularly Sheets and Slides, is preferred
• Strong team player capabilities.
• Sales-driven mindset.
• Knowledge of the Web3 ecosystem and technical aspects
• Orientation towards product knowledge and its application in sales contexts
• Native or like-native English with excellent communication and interpersonal skills.