Customer Success Manager

Company Overview:

Octopai modernizes data management with an automated platform that visualizes complex data flows across environments.

Its AI-based Data Lineage solution ensures easy navigation, high quality, and trust in data assets.

Octopai enables data teams to trace assets efficiently, comprehend data flows within their organization, and rely confidently on their data sources.

Working with hundreds of global enterprises, Octopai stands at the forefront of data management with our best-in-class Data Lineage Platform and cutting-edge Al-based metadata management workspace.

Job Description:

Octopai’s Customer Success Manager will play a pivotal role in ensuring the satisfaction and growth of our valued customers.

As a Customer Success Manager at Octopai, you will work with large global enterprises to solve their big data problems and optimize data architecture. Your role will involve driving the adoption of new, innovative methodologies, with a focus on ensuring satisfaction, fostering engagement, and strategically managing retention, churn, and upsell opportunities.

The position reports to the Head of Customer Success.

Key Responsibilities:

• Manage Octopai’s post-sale engagement from onboarding and integration through value demonstration to successful retention and expansion.
• Establish trusted advisor relationships with stakeholders on the customer side at various levels (including C-level), to ensure constant delivery of value
• Drive customer retention and expansion through proactive upselling, cross-selling, and renewals.
• Advocate for customers internally, influencing product development and enhancing satisfaction.

Qualifications (MUST):

• 3+ years customer success experience in a SaaS or software company
• Proven track record of establishing strong customer relationships with enterprise customers
• Tech savvy – ability to have technical conversations with customers – a must.
• Project management skills – proven ability to manage multiple projects simultaneously
• Strong verbal and written communication skills, including experience with C-level executives.
• Ability to convey technical information clearly and concisely in presentations.
• Strong problem-solving skills and the ability to analyze client needs and recommend suitable solutions.
• Self-motivated, adaptable, and able to thrive in a dynamic and fast-paced environment.
• Willingness to work US hours twice a week and travel occasionally to client meetings and industry events.
• English proficiency a must, other languages a benefit

ADVANTAGES

• Additional European Languages.
• Experience with Data Systems, such as ETL, Databases, Analytical tools, or Reporting tools