Help Desk Technician

We are seeking a skilled Help Desk Technician to join our internal IT team. This role is critical in providing ongoing support and ensuring the smooth operation of our company's IT infrastructure.

Key Responsibilities:

• Provide daily support and assistance to internal users, managing and maintaining the DOMAIN environment.
• Manage permissions and accounts in Active Directory.
• Troubleshoot and resolve issues related to Windows operating systems, IP telephony, and network communication.
• Collaborate with the IT team to maintain and improve the company’s IT infrastructure.
  
  

• At least 1 year of experience as a Help Desk Technician or Network Administrator (military experience is acceptable).
• Strong familiarity with Windows operating systems, Active Directory (AD), and Group Policy Objects (GPO).
• Experience in diagnosing and resolving network issues, setting up network drives, and handling cybersecurity and endpoint devices.