Technical Account Manager

Holon, On site

Direct Experts (DEX) is a leading Cloud MSP and System Integrator that is rapidly growing. Our services include large-scale Cloud and IT solutions to many customers in Israel and abroad, while closely collaborating with global Vendors such as Microsoft, Chek Point, F5, Red Hat, Monday.com and other known tech brands. The company provides comprehensive solutions and managed services for complex Cloud and IT environments: Azure, Hybrid, On Premise, etc.

We are looking for a people-oriented person who is a team player to join us!

Job description

As a Technical Account Manager (TAM) Your role will require a combination of technical understanding and excellent customer facing skills to effectively address both the business and technical challenges faced by our customers. Acting as a liaison, you will bridge the gap between customers and DEX internal teams, ensuring seamless collaboration between Professional services, Support, Engineering and Sales to deliver a unified and satisfying customer experience.

You will provide strategic technical guidance and FinOps to proactively improve performance, reliability, security and cost-effectiveness of customers’ solutions using Cloud and IT infrastructure best practices.

It's a great opportunity for those who are thrilled by the combination of customer-facing and technical and logical processes!

Responsibilities:

• Take full ownership of customer accounts, ensuring that all aspects of their technical needs are addressed and managed effectively
• Demonstrate strong management and organizational skills to oversee customer management, coordinate with internal teams, and ensure timely delivery of services
• Work collaboratively with both customers and internal teams to foster a productive working relationship and achieve common goals
• Utilize strong interpersonal skills to build and maintain positive relationships with customers, understanding their needs and providing tailored solutions
• Employ excellent communication skills to convey complex technical concepts in a clear and understandable manner to both technical and non- technical stakeholders
• Be flexible and adaptable to thrive in a high-paced and dynamic work environment, responding quickly to changing customer needs and market demands
• Apply effective problem-solving skills to diagnose and resolve customer issues, ensuring a high level of customer satisfaction and retention

Professional requirements

Must

• 2+ years of experience in a technical account management role or a similar field.
• Technical background in Cloud / IT / SaaS solutions.
• Good communication skills and ability to maintain conversations with clients in a diplomatic and goal-focused manner.
• Ability to solve complex problems and offer creative solutions.
• Ability to monitor customer activity and create relevant reports.
• Experience in handling multiple types of services/products/solutions.
• High level English – reading, writing, speaking.

Advantage

• Relevant academic education.
• Cloud FinOps / Cloud financial management.