Customer Success Team Lead

Requirement's:

• 3+ years of managerial experience
• 4+ years of professional experience in a SaaS/recurring revenue business as a CSM
• Knowledge of customer journey mapping and experience either utilizing or developing customer health metrics
• Ability to break down ambiguous problems into concrete, manageable components and think through optimal solutions
• High sense of responsibility and ownership
• Ability to lead through influence
• Solid technical background and orientation
• Experiencing managing complex cross-department / integration projects
• Experience with data analysis excel power user, comfort with BI tools
• Strong mentorship skills and experience leading through indirect reporting relationships
• Native English or close to Native
• High degree of confidence working and building in Salesforce.com – a significant advantage