Help Desk Technician

We are seeking a dedicated and skilled Help Desk Technician to join our support team.

Responsibilities:

• Provide technical support and assistance to end-users, addressing and resolving issues related to hardware, software, and network connectivity.
• Support and maintain operating systems and various information systems, ensuring their optimal performance and availability.
• Manage and query databases, such as SQL, to support application functionality and troubleshoot related issues.
• Document and track support requests, ensuring timely resolution and effective communication with users.
• Collaborate with IT teams to escalate and resolve complex issues as needed.

Requirements:

-2 years of experience in a help desk or technical support role.

-Hands-on experience with Active Directory and Exchange management.

-Proficiency in supporting operating systems and information systems.

-Experience with remote support tools, including AnyDesk, TeamViewer, RDP, and SCCM.

-Knowledge of database management and querying, such as: SQL.