Junior Help Desk Representative JB-3447

We are a global leader of cyber security and application delivery solutions for physical, cloud, and software defined data centers.

As a part of your position you will be part of the Helpdesk team, handling and answering tickets and other issues raised by our employees and outsourcing personnel. Performing ongoing IT maintenance tasks while preserving a strong commitment to high-quality customer service and solid work ethic.

You should have a sufficient knowledge to act as both Tier 1 and Tier 2, the role requires an experienced technologist with a proven track record of hands-on experience in the Networking, System and Security fields.

You will give customer support via email, phone and frontal all subject to SLA and KPIs maintenance of customer service SLAs and work with senior level admins to determine and resolve high level problems.

At least 2 years of hands-on experience in Help Desk positions.

Strong communications skills.

High level of written and verbal communication skills in English.

Experience with the following technologies:

Hardware (PC/ LT installation and internal troubleshooting)

Microsoft Products (SCCM, Office 365, Office Tools, SharePoint, One Drive etc.)

User management (Azure, Active Directory, MS Exchange, Exchange online)

NOC (Network Operation Center) monitoring servers, network traffic and services.

Networking (Cisco, TCP/IP , DNS, FTP, DHCP)

Operation Systems (Windows, Mac, Linux)