Professional Services Engineer

We are seeking an experienced and highly skilled Professional Services Engineer T3 to join our team. This role requires deep expertise in networking and Windows environments. The ideal candidate will have extensive experience in providing advanced technical support, implementing complex solutions, and working closely with clients to ensure the successful deployment and operation of our products and services.

Key Responsibilities:

Provide advanced technical support to our clients, partners and distributers by addressing complex issues related to networking and Windows environments.

Lead the implementation and deployment of solutions, ensuring they meet client requirements and industry best practices.

Collaborate with clients to understand their needs and tailor solutions to fit their specific environments.

Conduct deep-level technical training sessions with labs for clients and internal teams.

Develop and maintain comprehensive technical documentation, including user guides, installation guides, and release notes.

Serve as the escalation point for complex technical problems that cannot be resolved by Tier1+2+3 support teams.

Work closely with R&D and Product Management teams to provide feedback and insights from the field to improve product offerings.

Ensure timely and effective communication with clients regarding the status of their support requests and projects.

Mentor and train junior engineers, providing guidance and sharing expertise.

Minimum of 3 years of experience in a similar role, with a focus on networking and Windows environments.

Strong knowledge of networking concepts, protocols, Multidisciplinary systems and technologies (e.g., TCP/IP, DNS, DHCP, VLANs, firewalls).

Expertise in Windows Server administration, including Active Directory, Group Policy, and PowerShell scripting.

Experience with cloud platforms (e.g., AWS, Azure) and SaaS solutions.

Hands-on experience with SQL queries and database management and improvement is a plus.

Experience with virtualization technologies (e.g., VMware, Hyper-V).

Proven ability to troubleshoot and resolve complex technical issues.

Excellent communication and interpersonal skills, with the ability to work effectively with clients and team members.

Innovative thinker, proactive, and readily embraces change

Strong English - written and verbal communication skills

Relevant certifications (e.g., Microsoft Certified, AWS Certified Cloud Practitioner, Cisco Certified Network Professional) are preferred.

Bachelor's degree in computer science, Information Technology, or a related field is a plus.

Travel: Position requires 20-30% travel

Orpak delivers comprehensive solutions to oil companies and commercial fleets, improving profitability and optimizing performance from the forecourt to the head office. Be it the single transaction, network optimization or business analytics, our hardware, software, and services enhance the entire retail fuel network and fleet management value chains. Orpak has a well-established track record of success and innovation since 1983. Known for rapid deployment of large end-to-end projects, Orpak’s field-proven products are installed in more than 40,000 service stations and 7 million vehicles across 60 countries. Our solutions are distributed via an international network of subsidiaries and value-added partners. In 2017, Orpak joined the Gilbarco Veeder-Root group and in 2020, Orpak joined Vontier along with Gilbarco Veeder-Root.

Vontier is a global industrial technology company uniting critical mobility and multi-energy technologies and solutions to meet the needs of a rapidly evolving, more connected mobility ecosystem. Leveraging leading market positions, decades of domain expertise, and unparalleled portfolio breadth, Vontier enables the way the world moves – delivering smart, safe and sustainable solutions to our customers and the planet. Vontier has a culture of continuous improvement built on the foundation of the Vontier Business System and embraced by over 8,500 colleagues worldwide.