Technical Account Manager

A fast-growing cybersecurity startup seeking a Technical Account Manager. This role is crucial in ensuring our customers have a seamless experience with our products. You will be responsible for setting up demo environments, facilitating customer onboarding, supporting and troubleshooting malfunctions, planning sprints, and collaborating closely with our product and development teams. This position offers an exciting opportunity to work at the forefront of automotive cybersecurity and contribute to developing cutting-edge solutions.

What You Will Be Doing:

• Demo environments - create and configure demo environments tailored to prospective customer needs, ensure smooth transfer and setup of demo environments for customer use, and provide technical demonstrations to customers and address any questions or concerns
• Setup integrations between the platform and customer toolchain
• Implement scripts when necessary to import customer data in the platform or similar customer needs.
• Identify how the software can address specific customer needs and provide value-added solutions
• Create relevant catalogs for automotive components models, threats, and attack vectors to assist our customers with cybersecurity work
• Sprint planning and execution - collaborate with product and R&D teams to plan and execute sprint, Gather and analyze customer feedback to prioritize features and improvements, and ensure customer needs and feedback are incorporated into product development cycles
• Cross-department collaboration - provide insights and feedback from customer interactions to help shape product development and enhancements, participate in product roadmap discussions, and contribute to strategic planning
• Keep track of updates and changes in automotive regulations and standards to ensure compliance
• Stay updated with the latest cyber threats, attack vectors, and emerging security technologies relevant to the automotive industry
• Stay informed about industry trends and developments in automotive cybersecurity and contribute to the continuous improvement of our cybersecurity practices

This is a hybrid position with 2 days a week from home.

The company's offices are in Jerusalem.

Growth Opportunities:

• Customer onboarding - lead the onboarding process for new customers, ensuring they have all necessary resources and training to effectively use our products, develop and deliver training sessions and materials, and monitor customer progress and provide support to ensure a successful onboarding experience
• Support and troubleshooting - act as the primary point of contact for technical issues and malfunctions, diagnose, troubleshoot, and resolve technical issues in a timely manner, and escalate complex issues to the appropriate teams when necessary and follow up to ensure resolution
• Customer relationship management - build and maintain strong relationships with customers, ensuring their ongoing satisfaction and loyalty, conduct regular check-ins and business reviews with customers and identify opportunities for upselling or cross-selling additional products and services

What You Need for The Role:

• At least 2-3 years of a strong technical background with the ability to understand and explain complex technical concepts
• Experience with setting up and managing demo environments
• Proven ability to troubleshoot and resolve technical issues
• Familiarity with agile methodologies and experience in sprint planning (certified Scrum master a plus)
• Strong problem-solving skills and attention to detail
• Ability to work collaboratively in a cross-functional team environment
• Customer-centric mindset with a passion for delivering exceptional service
• Excellent analytical and problem-solving skills, with the ability to prioritize and manage multiple tasks in a fast-paced environment
• Strong verbal and written communication skills in English and interpersonal skills
• Willingness to travel to clients if needed