Shift Manager (Student)

Who is ZoomREI?

A leading one stop-shop real estate investment company specializing in the US residential market.

Our innovative approach integrates cutting-edge strategic marketing investments and a great system to pinpoint high-value opportunities, guaranteeing sustained profitability.

Operating across over 6 US markets, we trailblaze a unique model where property acquisition, fix and flip, marketing, and finance converge seamlessly, managed from Israel with dedicated on-the-ground support in the US.

Why us?

Influence – enjoy a dynamic work environment that embodies innovation and creativity, bring your ideas to the table. Be part of a team where your ideas matter here - we value and nurture each unique perspective.

Grow – professionally with your role, with the growing company and the team and evolve with ongoing learning opportunity. We will support you to be your best self.

The team – we go together, and we are awesome. Our people are good in heart, and good in what they do. Have fun and be surrounded by pros at the same time!

The Role

As a Call Center/VA Manager, you will play a pivotal role in supervising the day-to-day operations of our remote leads call center of 45 people, ensuring the highest standards of performance, customer service, and efficiency. You will collaborate closely with co-managers to lead a team of dedicated agents, contributing to the company's growth and success.

Be Accountable for:

• Develop strategic objectives for the call center's day-to-day operations to ensure optimal productivity and customer satisfaction.
• Conduct effective resource planning, leveraging both personnel and technology, to achieve operational goals.
• Analyze call-center statistics, including sales rates, customer service metrics, and costs, to drive continuous improvement and informed decision-making.
• Assume accountability for budgeting and expense tracking, ensuring efficient resource allocation.
• Hire, train, and coach call center personnel to maintain and exceed high customer service standards.
• Lead team meetings, provide ongoing coaching, and address challenging customer service scenarios.
• Set and communicate clear performance goals for the team and evaluate their effectiveness regularly.
• Collaborate with =management to prepare insightful reports and strategic recommendations.

The Right Person:

• Active student
• Excellent English
• Proficiency in performance evaluation and sales metrics. - advantage
• Exceptional organizational skills and ability to multitask effectively.
• Tech-savvy
• Excellent interpersonal, communication, and leadership skills.
• Problem-solving mindset with the ability to manage complex situations calmly.
• Positive and patient approach in handling challenging scenarios.
• Ability to work hybrid hours, including weekends, to align with the USA markets.

Working hours are according to the USA markets 17:00 - 02:00 Israel time.

2-4 shifts each week, including weekends. - work mostly from home!