Customer Success Manager

MANIFESTO operates as a startup within Intango, an AdTech bootstrap company, offering a variety of solutions to serve leading brands worldwide.

We’re looking for a passionate Customer Success Manager to join our vibrant Customer Success team!

At MANIFESTO, our dedication lies in providing intelligent, technology-driven media-buying solutions that harness the power of machine learning and data analytics to redefine media-buying efficiency for brands & agencies. We develop an industry-leading and advanced online advertising platform that enables us to handle billions of service requests, auctions, and big-data events on a daily basis.

Joining us means experiencing the impact, close collaboration, and fun of a startup culture with the stability of an established company.

Your Impact and Mission:

• Build lasting relationships and strengthen client partnerships, while ensuring ongoing success and satisfaction.
• Lead the onboarding process for new clients, optimizing their experience from day one.
• Leveraging insights to stay ahead of industry trends.
• Analyze data to identify opportunities, optimize campaigns, and deliver actionable insights.
• Troubleshoot and resolve operational and technical issues to maintain seamless operations.

Your Experience and Skills:

• 3+ years of work experience in a client facing position - MUST
• Fluent English (oral & written) – MUST
• Work experience with the US market and availability for calls on US time zone when needed.
• Experience in online advertising industry – Advantage
• Familiarity with CRM Systems (HubSpot, PBI, ClickUp) – Advantage

The person we're looking for:

• People person – with strong communication and negotiation skills
• Observant with a passion for understanding and meeting clients' evolving needs.
• Strong technical and analytical skills to uncover insights and drive strategic decisions
• Proven ability to exceed goals with a proactive, results-driven mindset.
• Thrives in an autonomous role, motivated by achieving and surpassing objectives.
• Quick to learn, organized, and efficient in managing priorities.