Account Manager

About Us:

At Yarzin Sella, we are passionate about creating a unique culinary experience that fosters bonding, innovation, and creation. Our commitment to sustainability guides us as we strive to educate and lead our clients in their sustainability journeys.

POSITION SUMMARY

The core responsibility of the Account Manager is to cultivate strong client relationships and ensure their satisfaction. They act as the main point of contact for the client, managing all communication and inquiries. Additionally, they lead on-site teams to uphold company values, meet client KPIs, and deliver exceptional hospitality experiences. The Account Manager continuously provides support, evaluates performance, and seeks improvement based on client insights and guidelines. They lead initiatives through on-site managers to maintain the company’s values in a dynamic and evolving environment.

Essential Functions:

• Being the primary point of contact, cultivating trusted, long-term client relationships. Managing client relationships by understanding their vision and goals and exceeding their expectations.
• Delivering exceptional hospitality experience, ensuring client needs are met, and proactively addressing any concerns.
• Ensuring that the culinary experience delivered to the customer is consistently maintained at a high level, aligning with customer expectations and Yarzin Sella's culinary philosophy.
• Managing products and services, including multiple interfaces and KPIs.
• Leading on-site managers and facilitating team growth in multiple sites to foster a strong team environment.
• Collaborating with the COO to establish a robust working relationship and integrate value-added programs.
• Guiding the building and operation of Yarzin Sella Ensuring efficient daily operations, identifying improvement areas, and upholding safety and compliance standards.
• Identifying opportunities to enhance efficiency and production.
• Enhancing the organization's reputation by taking ownership of new requests and exploring value-adding opportunities.
• Monitoring and analyzing customer product usage.
• Ensuring the achievement of internal and client KPIs.
• Upholding food and work safety compliance and standards.
• Serving as the Project Manager during the FDOB of Yarzin-Sella operations.
• Ensuring adherence to client onsite security policies.
• Partnering with Human Resources to ensure compliance and policy adherence.
• Managing client Labor and food budgets, as well as the Yarzin Sella Operation budget.
• Escalating matters to the head of operations or HR as needed.
• Performing other assigned duties.

POSITION QUALIFICATIONS

Competencies:

• Proven experience in account management or a similar role.
• Excellent communication, presentation, and interpersonal skills.
• Experience in delivering client-focused solutions based on client needs.
• Ability to work independently and to manage multiple projects while paying strict attention to detail.
• Ability to adapt to new tech systems & processes.
• Strong leadership and delegation skills.
• Creative thinking and problem-solving aptitude.
• Attention to detail and identifying areas of opportunity.
• Excellent culinary and hospitality skills.
• Passion for the food industry and commitment to delivering high-quality service.

Skills & Abilities

Teamwork, Planning, Build Relationships, People Skills, Initiative,

Customer Focus, and a drive for excellence.

Agility, and flexibility are essential qualities we are looking for.

The ideal candidate will be able to appropriately identify the needs of both new and current customers in order to aid customers in their success using our product. This will be done by developing an appropriate level of communication with clients and internal team members to better understand and mitigate any issues the customers may face.

Responsibilities

• Work cross functionally within the company to communicate with all stakeholders in customers' success
• Create and maintain relationships with customers to better understand and achieve their needs
• Make visits to our customers to identify opportunities for growth within our platform
• Manage all reporting about the health of customers' accounts

Qualifications

• Previous account management experience
• Articulate and well accustomed to a client facing role
• Willingness and ability to travel