Customer Success Manager

Business communicates through the language of accounting. Yet the $400B financial reporting industry still relies heavily on inefficient and error-prone manual processes and legacy systems. Trullion is transforming this. Our AI-powered platform automates critical accounting and audit workflows, provides real-time reports and insights, and promotes new levels of collaboration for financial leaders. We believe in a more efficient, transparent, and human-oriented accounting world. A rapidly growing start-up with offices in Tel Aviv, New York, and London, Trullion has a global outlook framed by our multicultural world. We value collaboration and are deeply committed to the success of our employees, customers, and partners with investors that include Aleph, Third Point, Greycroft & Stepstone. Hiring diverse talent, regardless of race, gender, age, or sexual orientation, is key to our values, as we believe that diverse backgrounds brought together create the strongest innovation and culture. If you are a big thinker who thrives in a fast-paced environment doing industry-changing work, Trullion is the place for you.

As a Customer Success Manager, your book of business will include our largest customers around the world. You will be responsible for growing existing contracts, building relationships with stakeholders, and renewing existing contracts. You will partner with other teams at Trullion to surface customer feedback and ensure client satisfaction. Additionally, you will implement internal growth plans for our customers and will work closely with the director of customer success to expand our client marketing and product adoption initiatives.

Responsibilities:

• Take full ownership of all your clients, including building relationships with key stakeholders.
• Gowing your book of business and renewing existing contracts.
• Work closely with other teams at Trullion to elevate customer feedback.
• Implement internal growth plans to ensure client success.
• Build product adoption and customer marketing strategies for all clients.
  
  

• 6+ years of professional experience working with Enterprise B2B companies.
• 4+ years of experience in a client-facing role (either CS or sales).
• Skill in identifying opportunities to sell additional products and services to existing customers.
• Practiced management of customer relationships to negotiate and close contract renewals.
• Superb writing and communication skills.
• Tech-savvy with strong analytical and technical skills.
• Problem-solver, resourceful, and independent.
• eCommerce/FinTech background or experience working in a fast-growth B2B SaaS setting is preferred.
• Native English speaker - MUST.
  
  

• Think BIG. We are ambitious, proactive, and we love challenging the status quo.
• We live by truth. We uphold the highest standards of accuracy and accountability.
• On Your Side. We are on this journey together and want to collaborate and empower each other to succeed.
• Committed. Committed to execution. Committed to delivery. Committed to excellence.