Deployment & Adoption Manager - IL

At Dazz, we're changing cloud security for the better. In an industry where virtually all of the innovation has been in finding security issues in the code-to-production development pipeline, we're focused on fixing them. And we're doing it in a dev-friendly way that massively improves efficiency and builds trust between security and engineering teams.

Just out of stealth mode, with $60 million in Series A funding from top investors such as Cyberstarts, Greylock, Insight Partners, and Index Ventures.

Dazz is a cloud remediation platform that maps the entire CI/CD pipeline down to resources and owners; collapses security alerts from CSPM, CWPP, and vulnerability management tools; helps engineering teams run fast by teeing up a one-click fix in code; and prevents issues from recurring.

What we are looking for

In this role, you will be part of customer success by leading successful deployments for our customers. The role will require technically inclined project manager skills and a good technical understanding of Dazz's products and how they bring value to our customers.

You will be responsible for managing project milestones and timelines in coordination with the customer as well as with internal cross-functional resources in Customer Success, Technical Account Management, PM and Engineering.

You will be in charge of creating a partnership between our customers and internal teams to define and implement project KPIs and parameters that will realize optimal 'time to value' and enable long-term success and growth.

You will report to the head of Customer Success.

You'll be working with our Development team, Sales engineering team, and product teams, ensuring that the customer's voice is heard loud and clear and their projects are progressing and successfully delivered.

This role is 100% hands-on, combined with Customer Success, Customer Support, and Project management.

REQUIREMENTS

• Can-do Approach! A problem solver and a builder
• Customer-focused with experience in customer service roles (Customer Success, Support, Customer Onboarding, etc.)
• Cross-functional excellence with a track record of getting teams to work together on accomplishing complex operational goals
• Training delivery experience is required
• Strong project management skills
• Experience working with enterprise customers
• Excellent written and verbal communication skills
• Experience with ticketing systems like Salesforce, Jira, and other Customer success platforms.
• Ability to work in a dynamic environment with a globally dispersed, cross-cultural team with fast-paced dynamics
• Ability to lead, support, and drive on-going projects and meet deadlines in a complex and dynamic environment
• Experience on Customer Success Platforms like Totango/Gainsight and/or project management tools like Monday.com / Atlassian