Account Manager

Pariplay Ltd. is the No. 1 aggregator and content provider. With innovative products including the Fusion™ aggregation platform and the Ignite Studio development programme in its arsenal, Pariplay continues to expand its footprint in the global regulated market. Pariplay’s Fusion™ aggregation platform focuses on enhancing player value, by providing a suite of back-office conversion & retention tools for operators, plus access to thousands of games from the industry’s leading game developers. Pariplay also boasts their own game development studios with a range of 100+ innovative and entertaining slots. The company focuses on building value for its clients through its range of products and tailored solutions.

Founded in 2010, and now part of Aspire Global, Pariplay has offices in Israel, Bulgaria, Gibraltar, Isle of Man, Malta and India. Pariplay is licensed and regulated by the Gibraltar Gambling Commission, Malta Gaming Authority, the UK Gambling Commission, Romanian National Gambling Office (ONJN) and the New Jersey DGE. All Pariplay games and systems are certified by the leading testing labs to meet the highest industry standards.

Currently we are looking for a Key Account Manager to join our Commercial. Full description of the position and requirements can be found below.

What You'll Do

• The Group KAM will be overseeing and managing key accounts at a group or corporate level.
• Will communicate with partners at a senior level in order to resolve issues and inquiries.
• Will constantly collaborate with the internal teams to launch new projects for the internal brands/customers.
• Clearly communicates the progress of monthly/quarterly initiatives to internal and external stakeholders.
• Forecasts and tracks key account metrics.
• Actively communicates with relevant departments, to ensure the timely and successful delivery of solutions according to our partners’ needs and objectives.
• Resolves complaints and prevents additional issues by improving processes.
• Enhances department and organization’s reputation by accepting ownership for accomplishing new and different requests, exploring opportunities to add value to job accomplishments.
• Provides input on new processes and workflows as needed.
• Meets deadlines and communicate in advance when deadlines can’t be met.
• Identifies process gaps or lack of processes and propose resolutions.
• Creates and delivers on time internal weekly reports, monthly reports (as per communicated deadlines)
• Creates and delivers on time customer monthly reports and QBRs (as per communicated deadlines)
• Gets involved in x-functional projects, to achieve better processes, better products, better customer experience, etc.
• Knows and follows the existing processes when working with other teams - eg. Partnership team, Finance team, Legal, Compliance, etc.
• Keepshimself/herself informed about and follows the existing internal procedures – proactively asking for guidance or training when identifying a knowledge gap.
• Properly prioritizes the customer projects based on the urgency and importance communicated by the internal customers.
• Follows up constantly, tracking the progress of all the key strategic projects of the internal customers.
• Pushes the customers to go live with the key strategic vendor partners, especially in top markets/top brands.
• Proactively maintains a customer new opportunities list, with new vendors PP should implement to drive a higher performance level.
• Manages projects within client relationships, carry out client goals while meeting company goals.
• Identifies and develops new businesses, existing business growth opportunities with our partners and/or identify areas of improvement.
• Managescustomers challenging requests and/or issues escalation to appropriate departments.
• Collects and analyses data to learn more about partners’ performance trends.
• Forecasts and tracks client account metrics (GGR, Bets, RTP, revenues)
• Feeds back relevant customer suggestions for improvement to senior staff
• Stays up to date with company products and services, identifies industry trends and helps communicating and implementing it with the internal customers.
• Travels internationally, to meet the internal customers if and when needed (customer events, face to face meetings, etc).
• Knows the customers in his/her portfolio inside-out: markets, products, open issues and upcoming projects, main competitors, performance, business history.
  
  

Account Manager Responsibilities.

• Is the main point of contact for the kick-off of new projects: the Global KAM will be the one identifying the correct stakeholders to be involved and contact them for a PM to be assigned, a dedicated tech team, QA, etc.
• Is the main point of contact for entering new markets, adding new content for the internal customers.
• The Global KAM will handle the paperwork for additional vendors to brands.
• The Global KAM will be the main point of contact for organizing internal meetings for internal customers project updates.
• Is the first point of business escalation internally and will escalate further to upper Management if needed, keeping the communication flowing between parties.
• The Global KAM will be the main point of contact and escalations.
• The Global KAM will attend internal alignment meetings where updates are given for the internal projects and ensure smooth communication of such updates to the internal customers.
• The Global KAM will be the one coordinating the meetings between the internal teams and internal customers, as he/she needs to be on top of all the communications.
• Commercial negotiations will be driven by Global KAM, with the support of Senior Management
• Global KAM will drive the marketing proposals, such as Wizard promos, Network promos.
• GAM will proactively drive new business internally – identifying key content per market/brand.
  
  

Requirements

What We're Looking For

• Minimum 4 years experience in the iGaming industry
• Minimum 2 years experience in a similar Key Account Manager role
• Project Management skills and experience are considered a plus.
  
  

Company Summary

Aristocrat Interactive  

Aristocrat Interactive is Aristocrat Leisure Limited’s (ASX:ALL) regulated online Real Money Gaming (RMG) business and was formed in 2024 when the Anaxi and NeoGames businesses (Anaxi, NeoGames, Aspire Global, BtoBet, and Pariplay) came together.  The business is an industry leader in content and technology solutions for online RMG, with a full-service offering that includes content, proprietary technology platforms and a range of value added services across iLottery, iGaming and Online Sports Betting (OSB).

About Aristocrat

Aristocrat Leisure Ltd (ASX: ALL) is a top 20 Australian listed company, with 7000+ employees worldwide. Our company mission is to “bring joy to life through the power of play” across a growing range of land-based and digital entertainment channels every day. Our fast-growing business sits at the intersection of technology and creativity, with innovation embedded into every aspect of our business. Aristocrat’s business encompasses Aristocrat Gaming - the World’s #1 premium provider of casino games, innovative technology and customer experience solutions, along with Pixel United, a mobile games powerhouse. Pixel United boasts three world-leading game publishers in Product Madness, Plarium and Big Fish Games that collectively entertain millions of players every day. Our new Real Money Gaming (RMG) business aspires to become the third global operation within Aristocrat, and the world’s go-to destination for RMG.

Our Values

• All about the Player
• Talent Unleashed
• Collective Brilliance
• Good Business Good Citizen

Travel Expectations