Customer Success/Project Manager (Israel) (Part-Time)

Jotit is a leading learning platform designed to enhance executive functioning and engagement in the classroom using handwriting. Our software supports state of the art handwriting experiences and provides a distraction-free learning environment, making it a valuable tool for educators and students alike. We are committed to fostering educational success through innovative technology and exceptional customer support. Jotit currently operates in many schools in the US and a few in Israel.

Job Description: We are looking for a dedicated and enthusiastic Customer Success & Project Manager in entry-level position to join our team on a part-time. This role is pivotal in ensuring the success and satisfaction of our users in Israeli schools. You will be the main point of contact for our school customers, providing support, managing and onboarding projects, and driving user engagement. This position reports directly to the COO and collaborates closely with our US-based team managing US school clients.

Responsibilities:

Customer Success:

• Develop and maintain strong relationships with educators, administrators, and other stakeholders in Israeli schools.
• Onboard new schools and ensure they are fully equipped to use Jotit effectively.
• Conduct training sessions and workshops to maximize user adoption and satisfaction.
• Proactively reach out to users to provide guidance, support, and resources.

Customer Support:

• Respond promptly to customer inquiries via email, phone, and chat.
• Troubleshoot and resolve issues related to the use of Jotit.
• Document and track customer issues to ensure timely resolution.
• Gather feedback from users and relay it to the product development team to improve the software.

Project Management:

• Coordinate and manage projects related to the implementation and use of Jotit in schools.
• Develop project plans, timelines, and milestones.
• Monitor project progress and ensure all objectives are met on time and within scope.
• Communicate project updates to stakeholders and team members.

Qualifications:

• Fluent in Hebrew and English, both written and verbal.
• Proven experience in customer success, customer support, or project management, preferably in the education technology sector.
• Strong communication and interpersonal skills.
• Ability to work independently and manage multiple tasks simultaneously.
• Familiarity with learning management systems (LMS) and educational technology is a plus.
• Excellent problem-solving skills and a customer-focused mindset.
• Availability to work part-time hours and travel within Israel, including some flexibility to accommodate school schedules.

Why Join Us:

• Opportunity to make a meaningful impact on education in Israeli schools.
• Work with a passionate and innovative team.
• Expose yourself to a high pace growing startup.
• Flexible, remote working environment.
• Competitive salary and benefits.
• Report directly to the COO and collaborate with a parallel team in the US.

Jotit is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.