Information Technology Help Desk

ActiveFence is the leading tool stack for Trust & Safety teams, worldwide. By relying on ActiveFence’s end-to-end solution, Trust & Safety teams – of all sizes – can keep users safe from the widest spectrum of online harms, unwanted content, and malicious behavior, including child safety, disinformation, fraud, hate speech, terror, nudity, and more.

Using cutting-edge AI and a team of world-class subject-matter experts to continuously collect, analyze, and contextualize data, ActiveFence ensures that in an ever-changing world, customers are always two steps ahead of bad actors. As a result, Trust & Safety teams can be proactive and provide maximum protection to users across a multitude of abuse areas, in 70+ languages.

Backed by leading Silicon Valley investors such as CRV and Norwest, ActiveFence has raised $100M to date; employs 300 people worldwide, and has contributed to the online safety of billions of users across the globe.

ActiveFence is seeking a Junior IT HelpDesk

You will be working in a fast-growing, dynamic environment with cutting-edge technologies.

Responsibilities:

• Maintain and improve the company’s systems infrastructure while focusing on security protocols.
• Provide professional service and support for end users and colleagues in all ActiveFence sites.
• Work on complex and escalated support issues.
• Work in a fast and dynamic environment.
• Create/terminate users and virtual working environments (onboarding/offboarding procedures and automation).

Requirements-

Must have:

• At least two years of proven relevant experience in an IT support role
• Hands-on experience and deep knowledge of ‘Google Workspace’ platform (G-suite)
• Hands-on experience with troubleshooting and supporting MacOS and Windows 10/11 devices
• English speaking and writing skills at a high level
• Well-organized with close attention to detail
• Ability to learn and implement new technologies.
• Service-oriented with good communication skills, both verbal and written

Advantage:

• Experience working with Okta, InfiniPoint, and Jamf (the IT core systems) - a significant advantage
• Experience working with AWS cloud platforms (ec2, s3, workspaces)
• Familiarity with Network infrastructure and configuration