Onboarding and Training Lead- Maternity Leave Replacement

About Igentify

Igentify has created an end-to-end digital genetic platform that makes genomic information more accessible and actionable for clinicians, laboratories, and patients. Recognizing the rising demand for genomic medicine and how its potential to improve health is trapped within complex, fragmented systems, Igentify’s digital genetic assistant unites and streamlines steps. From customized education about genetic testing, collecting consent and analyzing data, to personalized result videos, Igentify’s platform makes the genetic journey faster and easier. For more information, visit www.igentify.com.

About The Role

As an Onboarding and Training Lead at Igentify you will play a pivotal role in ensuring that new customers are seamlessly integrated into our system, tailored to their specific needs, and well-trained to maximize their use of our solutions. The ideal candidate will also manage our Learning Management System (LMS), developing and preparing new training materials to support ongoing education and engagement.

As part of your duties, you will be responsible for:

• Contribute to the development and deployment of onboarding processes and content updates.
• Lead client onboarding tasks, including customizations and training sessions.
• Act as the primary point of contact during the onboarding phase, providing timely support and communication to clients and internal stakeholders.
• Design and develop training materials following industry-standard instructional design methodologies for CBT, virtual, and classroom training.
• Monitor and assess the effectiveness of training programs, making improvements as needed.
• Develop and deliver comprehensive training programs for new and existing customers.
• Oversee the administration and maintenance of the Learning Management System (LMS).
  
  

Requirements:

The required experience & skill set:

• Bachelor's degree or an equivalent combination of education and experience required.
• Over 3 years of experience in Training or Implementation within the technology sector, preferably in the healthcare industry.
• More than 3 years of experience in creating and producing curriculum and training materials.
• Extensive knowledge of training processes.
• Ability to work effectively across teams, including support, marketing, product, sales, IT, and operations.
• Quick learner, always eager to embrace and master new technologies.
• Strong ability to prioritize, multitask, and organize workload.
• Capable of working both independently and collaboratively within a team environment.
• Fluent in speaking, reading, and writing in English.
  
  

Preferences:

• Experience in a startup environment - preferred
• Additional languages skills e.g. French and Spanish
  
  

What can you expect in our hiring process?

Our goal is to find amazing individuals to join us on our journey, and it is important for us to get to know you to understand if there is a good fit.

Our company culture drives our managers, employees, and processes to be transparent, responsive, and inviting.

Along every step of the way, we will let you know where you stand and will be open to discuss any matter. You will gain a clear understanding of the company and position that will help you make an informed career decision. Finally, if we both agree to start our path together, you will become an integral member of a great company! Good luck on our mutual path.

Igentify is committed to being an equal opportunity employer

We know that applying for a new job can be intimidating. But guess what? At Igentify, there is no such thing as an “ideal candidate.” We believe in the power of teamwork -- and in the desire to learn something new every day. We believe in hiring people, not just skills.

If this sounds like a company you would like to join and a role you would thrive in, please don’t hold back from applying! We need your unique perspective for our continued innovation and success. We’re looking forward to learning more about you!