Customer Success Manager

What will you do?

We are looking for an experienced, energetic, and positive Customer Success Manager to own and manage a significant book of clients. You will have great interpersonal skills as well as a strong bias towards excellent client service and business acumen. You will be analytical and have great organizational and multitasking skills and can provide great service to a large number of accounts. You will have experience in customer success, account management, or customer service in a SaaS-based business. You’re a positive individual, self-motivated with a can-do attitude.

• Build and execute an account-specific relationship framework inclusive of regularly scheduled status calls, quarterly business reviews, account documentation, reference management, and account planning sessions.
• Manage a portfolio of accounts with a focus on renewals and upsells conversations.
• Work closely with our customers with the drive to help them change their workplace and achieve their business goals.
• Become a trusted advisor and ambassador of change in our customers’ workplace.
• Become the customer advocate in AudioCodes, collaborating with our Product, Development, Marketing and Sales teams.
• Protect existing revenue streams, identify opportunities and risks.
• Meet net retention and CSAT/NPS KPIs through data-driven analysis, planning and execution.
• Establish and maintain relationships with key stakeholders, strategic account planning and promote internal advocacy.
  
  

• 2-3 years SaaS CSM experience
• Advanced professional Hebrew and English - Must
• Experience of accurately forecasting and hitting revenue targets
• A desire to work in a fast-paced environment.
• A strong work ethic, integrity and desire to succeed.
• Experience working with Salesforce & Web-based technologies - advantage.