Customer Success Manager

Zafran is looking for an experienced and highly motivated Customer Success Manager to join our team. The ideal candidate will be passionate about ensuring customer satisfaction, driving renewals, and fostering long-term relationships. This role is critical in managing customer accounts, understanding their needs, and ensuring they achieve maximum value from our solutions.

About Zafran:

Zafran is the First Risk and Mitigation Platform to fight threat exploitation. Zafran transforms risk mitigation by connecting to both vulnerability data and the organization’s security controls. The platform analyzes risk while considering controls’ efficacy as well as exploitability factors, then proactively automates mitigations to eliminate the exploitation window. Backed by Sequoia and Cyberstarts, we empower security teams to mobilize existing security controls and defuse threat exploitation beyond patching

What you will do:

• Develop and maintain strong relationships with customers, acting as their primary point of contact post-sales.
• Understand customer goals and challenges to provide tailored support and solutions.
• Ensure that a plan is in place with each customer for deployment, onboarding, and expanded use of the Zafran platform.
• Monitor customer health metrics and proactively address any issues or concerns.
• Manage customer accounts, ensuring timely renewals and identifying upsell opportunities
• Gather customer feedback and collaborate with internal teams to inform product development and improvements.
• Collaborate with the technical support and engineering teams to resolve complex customer issues.
  
  

• 4+ years of experience in customer success, account management, or a related role, preferably in the cybersecurity or technology sector
• Proven track record of managing and growing customer accounts
• Proven experience working with SaaS applications, ideally in a customer-facing role.
• Ability to manage multiple customer accounts and projects simultaneously.
• Proficiency in using customer relationship management (CRM) tools and other relevant software.
• Excellent problem-solving and analytical skills.
• 2+ years of work experience with Cybersecurity