Help Desk

Join the AudioCodes customer support team! Scope of work includes customer and end-user support, network troubleshooting, ongoing resolution of IT issues while demonstrating emotional intelligence to deliver a delightful customer experience.

Requirements:

• High school graduate
• High level of English
• At least three years’ experience delivering hands-on technical support in a helpdesk environment
• Service oriented able to address customer pains while suggesting alternative solutions when appropriate (come in with a “rosh gadol” attitude)
• Global employment experience big advantage
• Certified PC technician
• Microsoft certification a plus
• In-depth knowledge of workstation hardware, laptops, and peripherals
• Able to identify, repair, replace and reinstall new components
• Familiar with standard anti-virus solutions
• Able to identify and address both software and hardware issues