Technical Operations Specialist

We're on the lookout for a Technical Operations Specialist to join our team and help shape the future of the shipping industry, particularly in the realm of autonomous ships.

At Orca AI, we're dedicated to advancing the maritime industry with intelligent navigation solutions that prevent collisions and save lives. Our vision is to enhance safety in congested waterways and deep waters by reducing human-caused errors through intelligent automation.

Our technology empowers Captains and Officers on the bridge with real-time, accurate environmental data, enabling them to make critical decisions confidently. By harnessing AI and innovative tools alongside existing infrastructure, we're charting a new course in marine transportation.

Responsibilities

• Provide technical know-how and best practices to ensure proper installation of the Orca AI system. You will own and monitor installations from the start to resolution
• Analyse and troubleshoot incoming technical issues from our customers/ fleets via Email
• Work closely with the R&D, Customer Success, and technical service providers to ensure smooth onboarding, deployment, and on-going relationships with customers all around the world
• Provide timely information to customer-facing teams to improve overall customer satisfaction
• Create and improve internal knowledge base articles
• Work directly with management to create and improve current support procedures
  
  

• Technician / Practical engineer degree
• Minimum of 3 years of experience in global technical support.
• Maritime professional background – advantage
• Ability to independently comprehend and resolve technical issues
• Experience working with ticketing and support systems – Advantage
• Excellent communication and problem-solving skills
• Excellent English – both written and spoken – must
• Ability to work in a fast-paced and changing environment alongside demonstrating initiative and adaptability.
• Creative thinker
• Ability to perform under pressure within a positive work culture, with flexibility for varied working hours and days when necessary.