Technical Account Manager

First, let's talk about you!

As a Technical Account Manager at Dazz, you will be our customer advocate, the most important person that drives the adoption and continued value of our products while making sure to address any technical challenges that the customer might face. You'll be working hand in hand with our Engineering, Sales engineering and product teams, ensuring that the customer's voice is heard loud and clear. You'll create and maintain relationships, manage onboarding projects, and manage technical escalations. You'll also take part in building out the cornerstone for our customer support and customer success operations from the ground up.

This role is 100% hands-on - combined with Customer Success, Customer Support and Project management - an all-around player!

So if you have:

3+ years experience in field engineering, i.e. in a Senior Support Engineer, Technical Account Manager

An in-depth technical understanding of modern cloud concepts as well as common CI/CD concepts

Excellent written and verbal communication skills in English

Experience working with enterprise customers

Strong customer-focus, alongside excellent problem solving and project management skills

Experience with ticketing systems like Salesforce, Jira and other Customer success platforms

Ability to work in a dynamic environment with a globally dispersed, cross cultural team with a fast paced dynamics

Training delivery experience

Ability to Travel Up to 20% of your time

Hands-on programming experience - Advantage

Now, who is Dazz? At Dazz, we're changing cloud security for the better. In an industry where virtually all of the innovation has been in finding security issues in the software development pipeline, we're focused on fixing them and reducing risk within the cloud. The Dazz Remediation Cloud takes aim at the single biggest problem in cloud security with a three-step process: We discover and visualize our customers' code-to-production environment, reduce noise and find root causes and owners, and tee up a super dev-friendly fix that massively improves efficiency and builds trust between security and engineering teams. No small feat!

But we also realize it's not just about what you can do for Dazz. We see your employment here as very much a two-way street. We want you to feel like you're doing your best work, stretching yourself, learning new things, receiving relevant, timely feedback, and being given growth opportunities. We want Dazz to be a great place to be and a great place to be from, and that means making your experience here a transformative one.