Partner Success Manager

We are a high-growth SaaS company selling IT Service Management, a space that is being propelled into high growth as businesses worldwide accelerate their digital transformation and start to adopt new workstyles for their employees. SysAid is recognized in the Gartner Magic Quadrant for ITSM and is the mid-tier industry leader in Gartner Peer Insights. AWS awarded us their Rising ISV Star Award for 2022.

SysAid has over 4,000 customers in 140 countries. We are deployed in 42 different languages and used daily by over 100,000 system administrators. Our software impacts the daily working lives of over 9 million end users.

SysAid’s mission is to liberate employees by unlocking the full potential of AI.

Our vision is a workplace where users can get the best possible experience when they need assistance, information, or services.

We seek a Global Partner Success Manager to identify, develop, and expand our channel partners' relationships and go-to-market strategies for SysAid sales channels in global regions.

This position reports to SysAid’s Director of Channel and Alliances, a long-serving veteran with deep domain and product knowledge. He will be there to support you on calls meetings and training and help you build your path to success quickly. You will also have the support of our Marketing and Sales teams.

Responsibilities:

• Develop, maintain, and lead the ongoing updates and training of the current channel partners
• Join meetings and demo sessions with channel partners when needed
• Align with channels on opportunities, and be responsible for providing quotes to channel partners when needed
• Measure conversion and success rates of channel partners
• Own cold reach out to potential channel partners
• Develop campaigns (Salesloft, Linkedin, etc.) to attract new channel partners together with the marketing team, and own their execution
• Perfect channels selling method to understand customer pain on the business, technical, and personal level
• Create, maintain, and develop different assets (demo environment, partners portal, collateral, etc)
• Enablement of partners on product features

Qualifications:

• 3+ years of onboarding, enabling, and expediting channel partners' sales/ customer sales
• You have worked and managed to lead without authority, other stakeholders in the company (marketing, sales, finance, etc.)
• You’re willing to be personally accountable for channels of health, conversation, and opportunity generation
• You speak English fluently and have excellent written and verbal communication skills
• You will enjoy working with management, sales, marketing, and enablement colleagues
• You’re comfortable with a busy schedule; and can multitask, prioritize, and decide how to use your time effectively
• You will be familiar with handling a large, active, and complex pipeline across a range of channel partner opportunities
• You are humble, intellectual, curious, and possess a growth mindset with an obsession for personal growth
• Have a ‘find a way’ attitude toward accomplishing your goals but also have the mental resilience to handle setbacks that may arise