Customer Success Manager

Who are we?

Syte is an ecommerce, fast-growing, award-winning visual AI startup startup.

We are on a global mission to make shopping delightful, seamless, and intuitive by empowering brands to instantly connect shoppers with products they love.

We partner with world leading brands to provide on-demand, hyper-personalized experiences that drive conversion, increase average order value, and spark lifelong loyalty.

As the world’s first Product Discovery Platform, we use visual AI to create intuitive search and discovery experiences for all types of shoppers. Our solutions include visual search, automated product tagging, advanced personalized recommendations, shoppable social curation, and more.

Who are we looking for?

We are looking for a Customer Success Manager that will demonstrate core traits of ambition and daring, genuine curiosity about customer’s business needs with strong product orientation and technical understanding to fine tune and implement our solutions.

What will you do?

• Own your accounts through managing relationships with users and decision makers, managing renewals and growth objectives, while being accountable for customer and partner satisfaction
• Manage the post-sales relationship for corporate and enterprise accounts. Serve as the primary client contact and advocate for day to day and escalated issues and requests
• Partner with your customers to meet their KPI’s
• Understand your customers' business and technical challenges and suggest value add solutions
• Work cross-functionally with Product Management, Marketing, Sales and R&D as well as Syte’s leadership to support your customer needs
• Train your customers to use the Syte products, and strategize with them to build delightful online user experiences that maximize revenue and help their shoppers convert
• Meet assigned targets for renewals and create opportunities for growth
  
  

• 4+ years of experience as CSM/AM or equivalent customer facing roles in international enterprise B2B customer management
• Be a Native English speaker (or native level, both conversational and written) – mandatory!
• Experience owning customer’s renewals and expansions technically and
• commercially
• Proven ability to drive value through data
• Exceptional customer orientation, interpersonal, listening, written and verbal
• communication skills
• Ability to lead and motivate, develop clear and creative solutions to problems and
• manage multiple initiatives simultaneously.
• Independent, proactive and out of the box thinker
• Superior organization and prioritization skills, with strong attention to detail
• French, Spanish or Portuguese - advantage
• Experience in working with e- commerce clients and Understanding e -commerce analytics - major advantage