Customer Success Manager

About us:

At Cal, we believe in the power of change. We lead innovations and initiate countless transformations.

We are shaping the future of payments, influencing and improving the reality for hundreds of thousands of customers and businesses in Israel.

We believe in our people, encourage professionalism, excellence, personal development

and we're dedicated provide the best employee experience.

We invite you to join the transformation and take part in shaping our shared story.

About the role:

An opportunity to position yourself as a key figure in the fascinating world of the public sector.

• Manage customers and partners in the public sector, with an emphasis on providing technical support, problem-solving, and closing service loops with internal and external interfaces.

• Analyze requests and inquiries from partners and customers, identifying opportunities to expand customer base/increase revenue.

• Act as an expert and knowledge leader, offering recommendations to partners based on industry trends and best practices, including activity report analysis.

• Conduct training sessions for customers nationwide.

• Work with new technological systems.

Requirements:

• 4 years+ of experience in a Customer Success role

• Deep experience of 4 years working with customers in a B2B and/or C2B company

• High-level English proficiency

• Previous experience in technology or SaaS companies

• Strong technical skills and problem-solving abilities

• Excellent interpersonal communication and customer service skills

• Ability to meet deadlines and prioritize tasks

• Affinity for the public sector – an advantage