IT Support Technician

Job Description

Ceragon is seeking a technically adept individual to deliver front-line support to our employees. The ideal candidate will possess a robust blend of technical skills and customer service capabilities, and should be deeply passionate about technology with a customer-first mindset. This role demands patience and the ability to engage positively with users.

Key Responsibilities:

• Respond to incidents and service requests from end-users by adhering to established procedures and protocols.
• Install, configure, and manage computer hardware, operating systems, and applications.
• Troubleshoot system and network issues, identifying and resolving hardware or software problems effectively.
  
  

• 2-4 years of experience in Technical Support within a global organization.
• Essential skills include installation and troubleshooting of:
• Windows client systems across all versions.
• Hardware and software malfunctions.
• Printer and mobile device issues.
• Proficient knowledge of network protocols including DNS, DHCP, and TCP/IP.
• Experience in installing and troubleshooting third-party applications.
• Familiarity with Active Directory, SCCM, LAPS, and BitLocker encryption is a plus.
• Excellent documentation skills with the ability to think creatively and solve problems innovatively.
• Outstanding customer service orientation.
• Rapid learning ability.
• Proficiency in English, both written and spoken, is mandatory.
• Strong analytical and problem-solving skills.