Renewal Manager

Description:

Coralogix is a modern, full-stack observability platform transforming how businesses process and understand their data. Our unique architecture powers in-stream analytics without reliance on expensive indexing or hot storage. We specialize in comprehensive monitoring of logs, metrics, traces and security events with features such as APM, RUM, SIEM, Kubernetes monitoring and more, all enhancing operational efficiency and reducing observability spend by up to 70%.

Coralogix is looking for an English-speaking Renewal Manager based in Israel to manage renewals for our customers across Israel and EMEA.

In this role, you will own the renewal process for a portfolio of existing customers, ensuring renewals are handled on time, professionally, and with clear internal and external communication. You will work closely with Account Managers, Support, Finance, and Legal to identify renewal risks, follow up with customers, maintain accurate CRM data, and help protect revenue.

This is a hands-on, customer-facing role that requires strong organization, commercial awareness, excellent English communication skills, and the ability to manage many accounts and tasks in parallel. The ideal candidate is proactive, detail-oriented, comfortable working in a fast-paced SaaS environment, and eager to grow into a broader commercial customer management role.

Key Responsibilities

• Manage the end-to-end renewal process for customers across Israel and EMEA.
• Proactively engage customers ahead of renewal dates to confirm intent, address concerns, and drive timely closure.
• Identify renewal risks early and coordinate the right internal actions to protect customer relationships and reduce churn.
• Work closely with AM, Support, Finance, and Legal teams to move renewals forward.
• Maintain accurate CRM records, including renewal dates, account status, next steps, risks, and forecast updates.
• Support commercial follow-ups, quote coordination, and customer communications.

• 1-3 years of experience in Renewals, Account Management, Customer Success, Sales Operations, SDR/BDR, Support, or another customer-facing SaaS role.
• Native English - written and spoken.
• Strong organizational skills and ability to manage many accounts, follow-ups, and deadlines in parallel.
• Commercial mindset and basic understanding of renewals, churn, ARR, contracts, and customer risk.
• Excellent communication skills, with the ability to build trust and drive action with customers and internal stakeholders.
• Proactive, detail-oriented, and comfortable working independently.
• Experience with CRM systems such as Salesforce, Monday or similar tools - an advantage.
• Background in SaaS, DevOps, Observability, Cloud, or technical B2B environments - an advantage.

Cultural Fit

We're seeking candidates who are hungry, humble, and smart. Coralogix fosters a culture of innovation and continuous learning, where team members are encouraged to challenge the status quo and contribute to our shared mission. If you thrive in dynamic environments and are eager to shape the future of observability solutions, we'd love to hear from you.

Coralogix is an equal opportunity employer and encourages applicants from all backgrounds to apply.