VIP Account Manager

An innovative and passionate international mobile gaming studio, headquartered in Tel Aviv, is actively searching for a VIP Account Manager to create long-term, trusting relationships with its customers.

The Account Manager's role involves managing a portfolio of assigned customers and actively seeking new sales opportunities. Key responsibilities include developing strong customer relationships. If you have experience with account management software (CRM), excel in client communication, speak fluent English, and understand consumer behavior, we'd love to meet you..

Your Responsibilities

• Identify and assess customer needs to ensure satisfaction, and build and maintain trust with customer accounts through open communication.
• Generate sales leads, meet sales targets, and handle call quotas.
• Provide accurate and complete information using appropriate tools, handle customer complaints and follow up to ensure resolution, and keep records of interactions.
• Adhere to communication procedures, guidelines, and policies, and go the extra mile to engage customers.

Requirements:

• Fluency in English is essential.
• Proven customer service experience handling VIP clients.
• Strong phone contact handling skills and active listening.
• Familiarity with CRM systems and practices.
• Customer-oriented with the ability to adapt and respond to different personalities.
• Ability to perform under pressure.