Customer Success Manager (German speaking)

About the Company

Enabley is a one-stop-shop learning platform revolutionizing the way deskless workers learn and grow.

Our learning platform offers a comprehensive solution for companies' learning requirements.

From easy content creation to data analytics and remote training capabilities, Enabley empowers businesses to develop their deskless teams and distribute training content with quick and effective learning sessions.

Our platform is trusted by top companies worldwide and we are constantly updating it to meet the ever-evolving needs of the deskless workforce.

Role Description

This is a full-time hybrid role for a Customer Success Manager at Enabley, dedicated to a new major project of the company in the DACH region. This role is based in Tel Aviv District, Israel and requires German and English skills.

As a Customer Success Manager, you will oversee a dedicated portfolio of new and existing clients, representing the company in all client interactions.

You'll be responsible for building relationships with customers, ensuring their satisfaction, analyzing data, retaining customers, and providing excellent customer service.

• Onboard new clients by conducting training sessions on platform functionalities and best practices
• Oversee implementation and integration by understanding each client's unique requirements and providing consultation on technical integration options
• Maintain ongoing strong and trusting relationships with the customers' POCs through regular meetings, utilization of analytics, and satisfaction analysis
• Enhance customer usage and engagement based on reports and data insights
• Have a proactive approach towards clients and manage KPIs
• Provide ongoing support for operational inquiries
• Conduct professional workshops to facilitate brainstorming and knowledge sharing among existing clients
• Aggregate and share Customer Requests internally
• Maintain clear communication with internal departments, particularly Product and Support, to explore new ideas, solve problems, and brainstorm solutions.

Requirements

• 2+ years of experience in a SaaS B2B company as a CSM/ Account Manager/ Onboarding specialist/ similar role, preferably in a startup environment
• High level of proficiency in English - Must
• High level of proficiency in German- Must
• Strong communication and interpersonal skills
• Excellent verbal and written skills, with proven ability to present complex information clearly and persuasively
• Ability to handle multiple projects simultaneously and meet deadline
• A desire to work in a fast-paced startup environment
• Technical orientation and analytical skills
• Accountability and personal organization are essential

Advantages

• Fluency in additional languages
• Willingness to travel abroad
• Experience in the learning industry